Reactive-glaze ceramics · Every piece fired one at a time · Ships across the USA
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Help desk

Frequently asked questions

The ceramics

What is reactive glaze, exactly?

A glaze whose minerals keep moving during the kiln firing. Colors pool, speckle and shade differently on every single piece — which is why your plate won’t perfectly match the product photo, and why nobody else’s plate will perfectly match yours.

Stoneware vs porcelain — which should I pick?

Stoneware (Milkyway, Star, Mercury, Venus, Jupiter, Ocean) is thicker, heavier and rustic. Porcelain (the white sets) is lighter, brighter and smoother. Both are fired for daily use; the choice is aesthetic.

Are the glazes food-safe and lead-free?

Yes. All Famiware glazes are tested food-safe and lead-free, rated for daily contact with acidic foods, oils and everything else a real kitchen throws at them.

Can pieces go in the oven?

Microwave and dishwasher — always. For conventional ovens, avoid thermal shock: don’t move ceramics straight from fridge to a preheated oven, and skip the broiler and direct flame entirely.

Ordering

Who actually ships my order?

Our retail partner. Every buy button on this site leads to the product’s official listing, so fast shipping, tracking and customer service work exactly as you’re used to.

What’s the return policy?

The retailer’s standard policy applies — typically 30 days. Ceramic items damaged in transit are replaced through the same flow, usually without sending anything back.

Do prices on this site update live?

We refresh catalog prices regularly, but the retailer adjusts pricing continuously. The listing page always shows the final, current price.

Can I buy replacement pieces instead of full sets?

Some collections offer open-stock listings (pasta bowls, mugs, platters). Where only sets exist, mixing a small set into your existing collection is the intended move.

Care

My new plates have small glaze variations. Defect?

If it’s color pooling, speckle density or slight shade shifts — that’s reactive glaze working as designed. Cracks, chips or bare patches are defects and covered by the return policy.

How do I remove cutlery marks?

Grey utensil marks on lighter glazes lift with a paste of baking soda and warm water, or a non-abrasive ceramic cleaner. Avoid steel wool.

Will the colors fade in the dishwasher?

No — glaze color is fired into the surface at kiln temperature, not printed on. Thousands of cycles later, the speckle stays put.